All Systems Operational

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Service status for Presslabs, Smart Managed WordPress Hosting

Public Websites ? Operational
WordPress admin on Kubernetes Operational
Europe ? Operational
US ? Operational
CDN ? Operational
Standard Support Availability ? Operational
Cache Manager ? Operational
Presslabs Dashboard Operational
Git service Operational
Email delivery Operational
SendGrid SMTP Operational
90 days ago
100.0 % uptime
Today
AWS route53 Operational
90 days ago
100.0 % uptime
Today
Log Search ? Operational
90 days ago
99.91 % uptime
Today
Log Collection ? Operational
90 days ago
99.97 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 23, 2020

No incidents reported today.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020
Resolved - This incident has been resolved.
Nov 13, 00:24 EET
Update - All sites are back up. We are continuing to monitor the situation.
Nov 12, 23:43 EET
Update - We are continuing to monitor for any further issues.
Nov 12, 22:55 EET
Monitoring - The sites are recovering and we are currently prioritizing live sites so dev sites might take some time to recover. Thank for your patience!
Nov 12, 22:54 EET
Update - The source of these issues was a latent bug, which quickly scaled down to 0 than back up the backends. We've reverted the faulty deploy and we are waiting for the sites to recover.
Nov 12, 22:37 EET
Identified - A set of cascading events led to backends being restarted. This in turn puts a heavy load on the git service. We are working on reducing the load on the git service so that the backends can be restarted.
Nov 12, 22:30 EET
Nov 12, 2020
Completed - The scheduled maintenance has been completed.
Nov 12, 11:00 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 07:00 EET
Scheduled - Tomorrow, 2020-11-12 starting with 07:00 EET ( 21:00 PDT/PST ) for 4 hours, we'll be updating WordPress to the latest version 5.5.3 on all production sites.

For the first 2 hours the EU cluster will be upgraded and starting at 09:00 EET ( 23:00 PDT/PST ) the US cluster will be upgraded.

During this time, the wp-admin area of the site can become inaccessible for a short period of time while the new version is applied. The public sites will not be affected and they will work normally. Cache invalidation will be briefly disabled during this time to prevent public sites outages. For any inquiries during this time don't hesitate to contact us at support@presslabs.com.

We recommend you to test this new version on your development instance, as they have already been upgraded to the latest WP version. If you find any problems before the maintenance, please drop us an email at support@presslabs.com containing the Subject: "WP 5.5.3 upgrade problems"

The new WordPress version is mainly a security and maintenance release.

More details about the new version can be found at: https://make.wordpress.org/core/2020/10/30/wordpress-5-5-3-release-some-technical-details/
Nov 11, 16:42 EET
Nov 11, 2020

No incidents reported.

Nov 10, 2020

No incidents reported.

Nov 9, 2020

No incidents reported.